HOW DOES THE APPEALS PROCESS WORK?

Appeal process videos that will help you understand the appeal process.

BEFORE YOU FILE AN APPEAL

You must have a written decision from the Dispute Resolution and Decision Review Body (DRDRB) and submit before the deadline.

FILING AN APPEAL​

The procedures, forms and documents required to submit an appeal.

DO I NEED A REPRESENTATIVE?

You may want to hire someone to represent you through the appeals process.

AFTER YOUR APPEAL IS FILED

Your Appeals Officer is the point of contact after your appeal is submitted.

PREPARING FOR YOUR APPEAL​

How to prepare for your appeal.

HEARINGS​​

What to expect during your hearing.

DECISION

When and how the appeal decision is issued.

AFTER THE APPEAL

After a decision, further steps can be taken in certain circumstances.

SERVICE STANDARDS & COMPLAINT PROCESS

The Service Standards and Complaints Process sets standards of service that you can expect.


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