Timely, Fair &
Independent



Our values

 We are guided by four values – respect, fairness, cooperation, excellence – and a Code of Conduct.


Respect

  • We respect all people, treating them with honesty and integrity.

  • We show respect by treating all people the way we would like to be treated. In doing so, we consider people's thoughts, aspirations and feelings.

  • In our dealings with people we are truthful, ethical and straightforward.

Fairness

  • We believe in treating all individuals fairly.

  • We achieve fairness through being impartial and unbiased.

  • We achieve impartial decision-making by ensuring all of our actions are free of bias and prejudice.

Cooperation

  • We achieve co-operation through sincere, open communication and teamwork.

  • We are committed to open communication with each other and all individuals who use our services.

  • We value the freedom and comfort to share thoughts and feelings, secure in the knowledge they will be given genuine consideration.

  • At the Appeals Commission we work together as a team focused on the achievement of common, well defined goals.

Excellence

  • We are committed to excellence in service through quality and consistency.

  • We believe in setting high standards and striving to achieve them.

  • In order to achieve standards of excellence, we recognize that we are accountable for our performance.

  • At the Appeals Commission we promote a learning environment by providing opportunities for developing and enhancing our skills and knowledge.

Code of Conduct

All staff and Commissioners must follow our Code of Conduct, and meet our performance expectations.

Edmonton Office
Standard Life Centre
#1100, 10405 Jasper Avenue
Edmonton AB T5J 3N4

Telephone:(780) 412-8700
Fax:(780) 412-8701

Calgary Office
Amec Place
#2300, 801 - 6th Avenue SW
Calgary AB T2P 3W2

Telephone:(403) 508-8800
Fax:(403) 508-8822
Media Enquiries
For media enquiries please
contact (780) 412-8700 and
ask to speak to Media
Relations.