We are guided by four values – respect, fairness, cooperation, excellence – and a Code of Conduct.
We respect all people, treating them with honesty and integrity.
We show respect by treating all people the way we would like to be treated. In doing so, we consider people's thoughts, aspirations and feelings.
In our dealings with people we are truthful, ethical and straightforward.
We believe in treating all individuals fairly.
We achieve fairness through being impartial and unbiased.
We achieve impartial decision-making by ensuring all of our actions are free of bias and prejudice.
We achieve co-operation through sincere, open communication and teamwork.
We are committed to open communication with each other and all individuals who use our services.
We value the freedom and comfort to share thoughts and feelings, secure in the knowledge they will be given genuine consideration.
At the Appeals Commission we work together as a team focused on the achievement of common, well defined goals.
We are committed to excellence in service through quality and consistency.
We believe in setting high standards and striving to achieve them.
In order to achieve standards of excellence, we recognize that we are accountable for our performance.
At the Appeals Commission we promote a learning environment by providing opportunities for developing and enhancing our skills and knowledge.
Code of Conduct
All staff and Commissioners must follow our Code of Conduct, and meet our performance expectations.