i) Respect
7. We respect all persons treating them with honesty and integrity.
8. In our dealings with people we are truthful, ethical and straightforward.
9. We show respect by treating all people the way we would like to be treated. In doing so, we consider peoples thoughts, aspirations and feelings.
ii) Excellence
10. We are committed to excellence in service through quality and consistency.
11. We believe in setting high standards and striving to achieve them.
12. In order to achieve high standards of excellence, we recognize that we are accountable for our performance.
13. We promote a learning environment by providing opportunities for developing and enhancing skills and knowledge.
iii) Fairness
14. We achieve fairness through being independent, impartial and unbiased.
15. We achieve impartial decision-making and all our actions are independent, free from bias and prejudice.
16. We believe in treating all individuals equitably.
iv) Co-operation
17. We achieve co-operation through sincere, open communication and teamwork.
18. We are committed to open communication with each other and all individuals who utilize our services.
19. We value the freedom and comfort to share our thoughts and feelings, secure in the knowledge they will be given genuine consideration.
20. We work together as a team focused on the achievement of common, well defined goals.
