Vision, Mission and Values

Our Vision

"The Leader in Innovative Appeal Services"

Our Mission

"To provide a timely, fair and independent appeals process consistent with legislation, policy and the principles of natural justice"

Our Values

Respect: We respect all persons treating them with honesty and integrity.

• In our dealings with people we are truthful, ethical and straightforward.
• We show respect by treating all people the way we would like to be treated. In doing so, we consider people's thoughts, aspirations and feelings.
  

Excellence: We are committed to excellence in service through quality and consistency.

• We believe in setting high standards and striving to achieve them.
  
• In order to achieve standards of excellence, we recognize that we are accountable for our performance.
  
• We promote a learning environment by providing opportunities for developing and enhancing skills and knowledge.
  

Fairness: We achieve fairness through being impartial and unbiased.

• We achieve impartial decision-making by ensuring all of our actions are free of bias and prejudice.
  
• We believe in treating all individuals equitably.
  

Co-operation: We achieve co-operation through sincere, open communication and teamwork.

• We are committed to open communication with each other and all individuals who utilize our services.
  
• We value the freedom and comfort to share our thoughts and feelings, secure in the knowledge they will be given genuine consideration.
• We work together as a team focused on the achievement of common, well defined goals.